Set up your telephony solution and customize your IVR. Never miss a call and reduce your customers’ waiting time. Optimize your contact center’s customer experience by delivering personalized information to your customers 24 hours a day.
Offer Internet telephony for your agents.
Get all types of geographic, premium rate and international numbers in over 100 countries
Guide each call to the right advisor using different routing rules.
For quality purposes or recording with evidential value.
Reduce low value-added calls and increase call reachability by offering a solution available 24/7, and respond to the new uses of customers, most of whom use their smartphones. Visual IVR is an opportunity to enhance the customer experience and respond to a strong need for immediacy.
Integrate your enterprise telephony solution with your business software to optimize your agents’ experience. You’ll be alerted to every call and have all the necessary customer information at your fingertips. Average call handling time is reduced, and your customers are more satisfied.
Choose your call numbers: geographic, non-geographic landline, premium or premium rate, international…Eloquant is an ARCEP-certified telecom operator.
Analyze your call center’s traffic and activity with KPIs of your telephone activity available for consultation from customized dashboards, detailed reports, or raw data for export.
Manage and personalize your messages or ads.
Retrieve context data and qualify with a callbot.
Distribute your calls according to the activity and skills of your agents.
Automate your low-value calls with AI.
High availability and call quality.
Reporting and monitoring of your contact center activity.
Schedule outbound call campaigns with the power dialer.
No limit on call volume.
Easy integration of voice into CRM systems.
A unified, centralized platform to manage, orchestrate, measure and analyze conversations with your customers. Listen to the voice of your customers and act in real time on the drivers of satisfaction or dissatisfaction to improve the Customer Experience.
When virtualization of a branch network translates into increased Customer Satisfaction...
Are you intrigued? Need to know more before taking the plunge?
Call center software, also known as contact center software, enables you to manage inbound and outbound calls for your customer service department. It includes a range of tools and functionalities designed to optimize the orchestration and management of call campaigns and call flows in real time. Choosing cloud-based software enables companies to manage their contact center without resorting to lengthy integration projects and physical infrastructure such as local servers. It also facilitates access for remote agents.
Equipping yourself with call center software will enable you to streamline and better manage inbound and outbound contacts with your customers. The software needs to offer a range of features:
Call center or contact center software enables you to manage, orchestrate and enhance inbound and outbound conversations with customers. In general, it is suitable for :
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