Automate repetitive and low-value-added tasks, qualify your requests prior to contact, create 24/7 continuous availability and improve your responsiveness within your contact center thanks to AI.
Immediate bot support to qualify your customers’ requests.
Assist the agent in qualifying the request (file number, intent, etc.).
Reduce the number of calls to your contact center.
Quick response to requests with enhanced customization
Offer seamless customer service with intuitive chatbots and callbots that understand and respond effectively to your customers’ needs. They are available 24/7, enabling your customers to access different information at any time of day on a self-service basis.
Relieve advisors of low value-added tasks, by automating responses (bank balance, invoice information, making appointments…). They enable your agents to concentrate on interactions requiring more expertise or human contact. This improves the fluidity and efficiency of the customer experience.
Support your agents with contextual or customer data such as profile, addresses and locations, dates. The callbot or chatbot collects this contextual data and the customer’s intentions before making contact, and then presents it to the agent.
All conversations between your customers and your virtual assistant are accessible in our tool. This allows you to take a continuous improvement approach with your chatbot / callbot, and to have a complete vision of your customers’ expectations, to provide more personalization and to suggest areas for improvement!
Virtual assistants on voice or digital channels.
Customer service around the clock, including weekends and public holidays.
No latency thanks to classic AI
Adapts to customers’ languages, whatever the country.
Thanks to generative AI, give preference to personalized, human voices.
Easy climbing between a virtual agent and a human agent.
Fast learning curve thanks to generative AI.
Integrated into the contact center solution, it can be easily deployed across all channels.
Appointments, balance requests, billing, call qualification…
A unified, centralized platform to manage, orchestrate, measure and analyze conversations with your customers. Listen to the voice of your customers and act in real time on the drivers of satisfaction or dissatisfaction to improve the Customer Experience.
Are you intrigued? Need to know more before taking the plunge?
A callbot is a virtual agent capable of understanding a customer’s needs and responding to them using natural language. It interacts with customers in a qualification phase by asking questions, then directs customers/users or performs low value-added tasks in various scenarios of the customer journey. Callbots use technologies such as voice recognition, natural language processing (NLP) and artificial intelligence (AI).
Callbot implementation has many advantages, such as the ability to offer 24/7 continuous availability, to respond immediately to frequent and low-value-added questions, freeing up employees for more complex tasks. Benefits include improved customer experience thanks to more efficient management of customer requests, and reduced operational costs.
Eloquant’s callbot is multilingual. It may be available in as many as ten languages. Its ability to function in a specific language depends on the amount of training data available.
Setting up a callbot is a project in its own right, and requires a number of steps to ensure a successful experience.
Yes, a callbot can handle a multitude of calls simultaneously. It’s not limited to one conversation like a contact center agent. It is therefore highly effective in handling peak customer service requests and traffic.
When setting up a callbot, you will be advised to propose so-called bypass responses:
The Artificial Intelligence on which the callbot is based enables dialog scripts to personalize the answers given, insofar as it has access to contextual information: customer file, business data, history of previous exchanges…. Generative AI also makes it possible to standardize the tone of voice to match the corporate image.
A callbot can be adapted to any business sector. It’s important to identify the business use cases in the customer journey beforehand, to ensure that it’s the most effective and a source of ROI. Use cases include :
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