Automate, analyze and support customers, agents and supervisors with conversational, descriptive, emotional, prescriptive, predictive AI natively integrated into the Eloquant Customer Experience cloud platform!
Benefit from the best in artificial intelligence: classical AI or generative AI.
Limit your ecological impact by choosing a tool based on responsible AI.
Our AI is compliant with RGPD requirements.
Benefit from the most powerful AIs natively integrated into our solutions.
Identify best practices to be applied across the board, as well as hiccups in the customer journey, legal risks, churn or bad buzz. Our descriptive AI can capture the tone and sentiments expressed, as well as the themes addressed, and categorize them in real time for more effective analysis.
Automate certain conversations, and drastically improve response times and thus customer satisfaction. You can reduce the volume of manual processing and absorb peaks in demand, while refocusing your advisors on value-added tasks and customer relations.
See a significant increase in customer satisfaction thanks to the application of action plans recommended by our Prescriptive AI: suggestions for improvements to address weak signals or priority areas in the customer journey.
Saving time in analyzing and understanding your customers’ feedback, greater efficiency in meeting their expectations, increasing their satisfaction and your agents, and improving your brand’s image are the main benefits seen by AI in customer relations.
Accessible natively and in real time from our reporting interfaces.
Generative AI for automatic summarization of telephone calls.
Automate conversations with low value-added requests.
Automatic categorization according to specific customer relationship themes.
Suggested action plans to optimize customer experience hitches.
Able to detect and respond according to user-defined language.
Classical AI or generative AI, depending on performance and financial impact.
Detection of incoming message tone (positive, neutral, negative)
Support agents in real time to help them become more productive and efficient.
A unified, centralized platform to manage, orchestrate, measure and analyze conversations with your customers. Listen to the voice of your customers and act in real time on the drivers of satisfaction or dissatisfaction to improve the Customer Experience.
Are you intrigued? Need to know more before taking the plunge?
Semantic AI is an artificial intelligence capability using natural language processing and machine learning techniques that enables the identification and classification of emotions and expressions expressed in text. Eloquant’s semantic AI uses written transcriptions of verbatims and customer conversations to assess whether content is positive, negative or neutral.
Using Emotional AI in your contact center enables you to better assess and analyze the tonality of interactions with a customer over synchronous or asynchronous channels. This contributes to a better understanding of the feelings expressed by customers, and enables agents to provide more appropriate responses.
Prescriptive Artificial Intelligence can suggest operational action plans based on the reasons for customers’ delight (what they remembered as positive), and customers’ irritants (what they remembered as negative). These action plans are, for example, the priority areas to work on to improve the customer experience.
Artificial intelligence has a significant advantage: it can process very large volumes of data, particularly text, while providing an in-depth analysis of each word or expression. Analyzing and managing large amounts of customer data is tedious. AI can be faster and more efficient than a human, providing detailed analysis in real time.
Subscribe to our newsletter to keep up to date with our latest news!
Copyright 2024 | Eloquant | Realized by La Quincaillerie
