Make decisions based on in-depth data analysis, track your KPIs with dashboards, and reach your goals fast!
Thanks to pre-configured reports with all relevant information.
Your KPIs for measuring contact center performance.
Listening to the voice of the customer and measuring satisfaction through surveys.
Export raw data for use in other applications.
Track the progress of each business objective, conversation channel, team or agent by integrating the data you need into your pre-configured or customized reports, and compare progress over selected periods.
Monitor and analyze quality of service (QoS), first contact resolution rate, average handling time (AMT), customer satisfaction (CSAT), customer effort (CES)… thanks to pre-configured or customizable reports.
Cross-reference all the data collected throughout the customer contact journey across all your contact channels, and get an omnichannel view of your contact center’s activity that will facilitate your decision-making.
Identify the most effective paths and solutions according to customer needs and expectations, use AI to automatically detect the reasons for customer delight and irritation, increase your teams’ productivity, prioritize high value-added contacts, enrich paths with self-care solutions to empower customers and better control your costs.
Your customer journey data on all voice and digital channels.
Raw data to be exported for integration into third-party tools.
Standard or customizable graphical dashboards and statistical reports
Hypervisor/Supervisor profiles: global view/shift view
Semantic analysis of customer verbatims for automatic, real-time categorization.
Apply filters to facilitate analysis of interactions or customers.
Analyze hot and cold customer satisfaction using surveys.
Track and analyze your agents’ performance and areas for improvement.
Thanks to prescriptive AI, improve your strategies and customer satisfaction.
A unified, centralized platform to manage, orchestrate, measure and analyze conversations with your customers. Listen to the voice of your customers and act in real time on the drivers of satisfaction or dissatisfaction to improve the Customer Experience.
Are you intrigued? Need to know more before taking the plunge?
With Eloquant, you can generate detailed reports on channel performance, customer satisfaction, contact center activity and key performance indicators to ensure your customers have a memorable experience: response times, quality of service….
Yes, Eloquant lets you customize your reports by selecting the data and indicators specific to your needs, with filtering and formatting options.
Absolutely, Eloquant lets you schedule automatic reports to be sent at defined intervals, directly to your mailbox or that of your colleagues.
Yes, you can easily export your reports in PDF, Excel or CSV format, for sharing or integration into other analysis systems.
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