WithEloquant ‘s Smart Tribune connector , you can streamline customer journeys while reducing costs thanks to the integration of an intelligent chatbot and an interactive FAQ.
With Smart Tribune’s FAQ and Chatbot, your customers receive instant, tailored answers, just as if they were talking to a human advisor. The aim is simple: to increase the self-care rate so that your customers can find a solution themselves, while still having the option of speaking to an advisor in the event of a complex request or need for reassurance… Implementing self-care can reduce the number of level 1 requests on a website by up to 40% via
This dual approach enhances customer satisfaction while optimizing internal processes. All these tasks are handled autonomously by the customer, freeing up your teams to concentrate on more complex, value-generating requests.
The integration of the knowledge base is a real asset in customer journeys, but also in helping advisors to do their jobs better.
The internal knowledge base makes all knowledge available, and above all keeps key information (processes, standard answers, etc.) up to date.
We often observe a 20% increase in advisor autonomy, as they benefit from a first level of response, even in complex contexts.
The Smart Tribune and Eloquant integration works perfectly together: for example, the chatbot can hand over to the advisor at any time. The goal? Provide a seamless experience for your teams and customers, while guaranteeing the security of sensitive data.
Rapid deployment of FAQs and Chatbot delivers a rapid return on investment, immediately relieving your agents of low-value-added tasks.
Are you intrigued? Need to know more before taking the plunge?
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