Eloquant + Alcmeon, for optimized management of all your interactions, including social networks and messaging

Thanks to the Eloquant & Alcmeon connector, you have optimized, unified management of customer exchanges, including social networks, instant messaging and other communication channels. This means you can respond quickly and efficiently to requests, without having to juggle multiple tools. This guarantees you a centralized, global customer view, essential for personalizing interactions and improving customer satisfaction. With Alcmeon & Eloquant, customer service teams benefit from an intuitive interface that simplifies their daily work. Here are the main benefits of the Alcmeon module integrated into the Eloquant contact center solution:

• Reduced processing time thanks to Alcmeon’s conversational AI, which automates low value-added requests, leaving human agents to concentrate on higher value-added tasks.
• 24/7 service availability thanks to chatbots that offer minimal service, whatever the time of day or day of the week.
• Streamlined processes with optimized request processing for a centralized view.

Whether it’s handling prospect and customer inquiries, marketing products or providing support for an e-commerce site, Alcmeon adapts to the specific needs of each sector. With Alcmeon, every interaction becomes an opportunity to strengthen customer relations on new communication channels, and to create a unique experience, while relying on high-performance, intelligent tools.