Manage your employees' schedules and time effectively

Holydis has established itself as a key player in the management of schedules and timetables for contact centers.

Thanks to its integration with the Eloquant contact center solution, Holydis enables centralized, optimized management of agent schedules. This synergy guarantees efficient organization, aligned with operational needs, while offering an enhanced employee experience. The association between Holydis and Eloquant considerably simplifies team planning. By integrating activity forecasts, Holydis automatically adjusts agents’ schedules. This intelligent process takes into account :

• Forecast call volumes to anticipate staffing needs.
• Agent skills, to assign the right tasks to each employee.
• Preferences and availability, ensuring a balance between professional and personal constraints.

Managers have a real-time view of schedules, with automatic alerts in the event of anomalies (understaffing, exceeding legal working hours, etc.).

The benefits are numerous for all contact center players:

• For managers, with a reduced workload thanks to automation. They can proactively manage the workforce, adapting schedules to variations in activity with just a few clicks.
• For agents, thanks to greater transparency and simplified access to their schedules via an ergonomic interface. The ability to exchange slots easily reinforces commitment and satisfaction.
• For customers, with optimum service continuity thanks to perfectly sized hourly coverage.

Holydis ensures that all planning complies with current legislation. Its intuitive, mobile interface enables users to access their data wherever they are, making the solution particularly well-suited to a constantly evolving environment such as contact centers.