Improve the efficiency of your teams with the integration of Injixo and the Eloquant solution, combining accurate forecasting, real-time scheduling and automation of HR tasks. As a result, you can optimize your operational performance, while ensuring a smooth and engaging work experience for your employees.
Efficiently managing schedules in a contact center can be a daily challenge.
Between fluctuating call volumes, staff absences, and cost pressures, it’s essential to rely on high-performance tools.
That’s where Injixo, an innovative Workforce Management (WFM) solution, and Eloquant, a contact center expert, come in.
Our integration enables you to unleash the full potential of your teams while optimizing your internal processes.
With injixo, you can precisely align your staffing needs with fluctuations in customer demand, thanks to proactive and precise management.
By integrating with the Eloquant platform, contact data and forecasts are automatically harmonized to ensure schedules are adjusted in real time.
Whether you’re managing peaks in activity or quieter periods, this synergy guarantees optimum responsiveness.
Optimizing schedules has (finally) become simple.
Thanks to injixo’s Machine Learning-based tools, you can anticipate workloads in the short, medium and long term.
Teams gain peace of mind with schedules that take their needs into account while respecting corporate objectives.
Eloquant completes this approach by offering increased visibility on customer interactions (DMT, FCR, QoS…), enabling even more precise adjustments.
By integrating injixo’s functions for managing absences, working hours and training, HR teams save precious time.
Automating these processes helps to establish a culture of fairness and transparency.
In addition, the enhanced collaboration between injixo and Eloquant tools (voice of the employee, etc.) encourages employee commitment, resulting in a better work experience.
Every day brings its share of unforeseen events: absences, delays, or sudden increases in call volume.
With injixo, adjust your schedules in real time to maintain your service objectives.
Coupled with Eloquant’s advanced features (callbot, callbacks…), this intra-day management ensures smooth customer service, even in critical situations.
Are you intrigued? Need to know more before taking the plunge?
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