Use the Apizee connector to offer your customers video assistance!

Video assistance is an indispensable communication channel for resolving customer queries more easily. Instead of having to explain what the problem is, customers simply have to show it, whether via the camera on their smartphone, the webcam on their PC, or by sharing their screen display. This often enables a technical problem to be solved immediately, by identifying the fault or telling the customer what to do. Visio-assistance thus makes it possible to avoid scheduling a physical visit when it’s not necessary.

Here are just some of the features of Mobile video assistance

• Using the smartphone’s front or rear camera.
• Smartphone camera can be switched on remotely to enhance lighting.
• Activate or deactivate the smartphone’s microphone.
• File sharing (receive/transmit)
• Annotation directly on screen.
• Photo shooting.
• Use a pointer over an area of the screen.
• Chat (discussion)

PC functionality is similar;

• Using the PC or tablet webcam
• Co-browsing (screen sharing) to guide customers with their mouse or by pointing to an area of the photo from a distance
• File sharing (receive/transmit)
• Annotation directly on screen.
• Media archiving (photos, etc.) with time and date stamping.
• Use of a pointer over an area of the screen to guide the user.
• Chat (discussion)
• …