With Eloquant & Greenbureau, managing interactions on social networks and WhatsApp has never been easier!

Greenbureau centralizes and manages all customer interactions on social networks and instant messaging. Greenbureau, integrated with Eloquant’s contact center solution, optimizes the customer experience by guaranteeing personalized responses and increased efficiency.

• Simplified, centralized management

Greenbureau acts as a veritable aggregator of digital channels. Thanks to its single interface, companies can group and manage interactions from multiple platforms: social networks (Facebook, Instagram…), instant messaging (WhatsApp, Messenger, Telegram…) or even review managers (Google Avis, Trustpilot). This centralization simplifies the work of our teams, while guaranteeing optimum responsiveness to customer requests.

• Seamless integration into the Eloquant ecosystem

One of the main advantages of using Greenbureau is its native integration with Eloquant’s contact center solution. This connection enables interactions from digital channels to be handled in the same way as calls, emails or live chats. The result: truly unified omnichannel management, delivering a consistent customer experience, whatever the point of contact.

• Features enhanced by conversational AI

Greenbureau does more than simply aggregate channels. Thanks to generative AI, it becomes a strategic tool for enriching interactions. The conversational agent detects users’ intentions and adopts a personalized posture (advisor, salesperson, technical support), guaranteeing relevant responses tailored to expectations.

• Powerful reporting tools

The platform includes detailed reporting tools for analyzing interaction performance and generating key performance indicators (KPIs). These insights are invaluable for refining customer relations strategies and maximizing results, whether in terms of loyalty, engagement or lead generation.