Improve and manage your eReputation with Eloquant's integrated Trustpilot module

Trustpilot is an independent platform set up in 2007 to enable consumers and businesses to work together seamlessly. It stands out for its openness, offering anyone the chance to leave a review without prior moderation. The platform is designed to enable open and honest dialogue between consumers and businesses. Your customers can post reviews if they have a recent purchasing or service experience (less than 12 months). A user account linked to an e-mail address is required. Fraud detection software checks each review by analyzing data such as IP addresses and device characteristics. Fraudulent reviews are automatically removed, and their authors are informed for possible corrections.

Thanks to native integration with Eloquant, you can invite your customers to leave a review as part of satisfaction surveys.

Reviews published on Trustpilot must be unbiased; you must not influence customers or offer compensation in exchange for a review. Trustpilot’s native integration with Eloquant’s Voice of the Customer solution simplifies review collection. When companies send satisfaction surveys via Eloquant, customers can respond to these surveys and publish their reviews directly on Trustpilot. This native integration offers several advantages for you and your company:

• Easy for customers to leave a review on Trustpilot.
• Reviews left on Trustpilot help strengthen your company’s online reputation and improve your TrustScore.

The integration between Trustpilot and Eloquant optimizes both customer feedback management and corporate visibility on a platform renowned for its transparency. This alliance contributes to building a lasting relationship of trust between your company and your customers.