Connect Eloquant to Zendesk CRM

The Zendesk CRM connector enables your teams to work faster and more efficiently, by reducing the number of clicks and automating actions.

Here are some of the features of the Eloquant & Zendesk CRM integration:

• Automatic contact synchronization: Eloquant’s contact center directory and Zendesk CRM contacts are automatically synchronized, ensuring up-to-date and easily accessible information.
• Rising plug : When a call is made, the caller’s CRM record is automatically displayed to the agent. Customer information from the Zendesk CRM, as well as call details (number called, reason for call, etc.), appear on the screen. This allows the agent to see the call history and emails sent before starting the conversation, avoiding the need to ask for the customer code or the reason for the call. At the end of the call, the agent can add a comment that will be archived with the call history.
• Automatic dialing (click to call) : Advisors can make one-click calls directly from the contact sheet or lead, without having to switch screens or applications. Everything is done from a single interface.
• Scheduling and recording calls and actions: In Zendesk, you can schedule and record calls and actions via web call back features (scheduling calls from a web page, callbot, etc.) or using CRM task management functions.
• Automate actions and processes: Use the automation features of Zendesk and Eloquant to create automated workflows, such as creating a callback request when a customer gives a poor rating in a satisfaction survey.

Unified reporting: Create dashboards and reports using call data (duration, call types, calls per agent, etc.), or combine it with CRM data (time spent per agent, satisfaction metrics, calls for a particular type of request, etc.) for a complete, integrated view of performance.

The Eloquant & Zendesk connector lets you integrate a robust and powerful telephony solution for your customers and prospects into the heart of your CRM.

Eloquant is recognized for its ability to handle large call volumes (up to several hundred thousand calls per day for our major customers), integrating complex routing rules.

Productivity features (callbot, Visual IVR, etc.) enable you to automate and digitize some of your low value-added telephone calls.

Finally, the Eloquant solution lets you set up customer and employee satisfaction surveys that you can integrate to enrich your CRM.

The Eloquant & Zendesk connector allows you to centralize contact center data in your CRM, as well as data from Eloquant’s customer and prospect satisfaction surveys, regardless of the collection channel (email, SMS, voice, web…).

For example, when a customer responds to a satisfaction survey, the score and answers are archived in the customer’s file, enabling staff to assess the customer’s level of satisfaction and adapt their approach accordingly.

The Eloquant Zendesk CRM connector integrates directly with your CRM, using standard entities (contacts, calls…).

Our teams can go even further, customizing the connector with your specific entities (e.g.: contracts, products…) to take into account your specific settings and developments.