Connect Eloquant to Sellsy

The Sellsy connector enables your teams to work faster and more efficiently by reducing the number of clicks and automating actions.

Here are some of the features of the Eloquant ⬄ Sellsy integration:

• Automatic synchronization of contacts. Le répertoire de la solution de centre de contact d’Eloquant et les contacts de Sellsy sont automatiquement synchronisées.
• The rise of the plug. The principle is to display the caller’s CRM file to the agent during the call. The customer’s CRM data appears on the screen, along with all the data concerning the phone call (number called, reason for call…), enabling the agent to familiarize himself with the information (call history, emails sent…) before starting the conversation. This eliminates the need to ask the caller for his or her customer code and the reason for the call, and enables the agent to adapt his or her speech. At the end of the conversation, the agent can enter a comment that will be archived with the call history.
• Automatic numbering (click to call). This function enables an advisor to make a call simply by clicking on the telephone number of a contact sheet, a lead, etc. There’s no need to juggle between different screens or applications, everything is done in the same place.
• Automate actions and processes. You use Sellsy’s and Eloquant’s automation functions to automate workflows (e.g., create a callback request when a customer gives a poor rating in a satisfaction survey).

Unified reporting. Vous pouvez réaliser de tableaux de bord et des rapports en exploitant les données des appels (durée, types d’appels, appels par agent, …), soit de manière unifiée en associant données du CRM et données d’appels (temps passé par agent et mesure de la satisfaction, appels pour un type de demande…).

The Eloquant ⬄ Sellsy connector lets you integrate a robust, powerful telephony solution at the heart of your CRM to your customers and prospects.

Productivity features (callbot, Visual IVR…), allow you to automate and digitize a portion of low value-added phone calls.

Finally, the Eloquant solution lets you set up customer and employee satisfaction surveys, which you can then integrate into your CRM.

The Eloquant ⬄ Sellsy connector allows you to centralize contact center data in your CRM, as well as Eloquant customer and prospect satisfaction surveys, whatever the collection channel (email, SMS, voice, web…).

For example, when a customer responds to a satisfaction survey, the score and answers are archived in the customer’s file, enabling staff to assess the customer’s level of satisfaction and adapt their approach accordingly.

Eloquant’s Sellsy connector integrates directly with your CRM, using standard entities (contacts, calls…).

Our teams can go even further, customizing the connector with your specific entities (e.g.: contracts, products…) to take into account your specific settings and developments.