The winners of the 2024 CX Awards

Every year, Relation Client Mag organizes its CX Awards: in 2024, the winners were presented with their prizes at the magnificent Verso Victoire conference center in Paris.

The aim is to reward the best players in customer relations, in different categories: Made In France, Communication Campaign…

It’s also an opportunity to stand out from the crowd and gain visibility thanks to the media present at the event.

At the 7th edition, 18 categories were featured. Here are the big winners:

• Communication campaign : EDENRED
  

• Loyalty campaign : MACIF
  

• Internal customer MACIF FINANCE ÉPARGNE
  

• Data and personalization : AIR FRANCE
  

• Customer centric team PLUXEE FRANCE
  

• Cross-channel customer experience : ENGIE

• Sustainable experience : SNCF CONNECT & TECH
  

• Wow experience MACIF AND COHABILIS
  

• Feedback management : CENTER PARCS
  

• Technological innovation : EDENRED AND ZAION
  

• Made in France ELOQUANT AND GEODIS
  

• New channels ORANGE INNOVATION

• Selfcare and chatbot : SNCF CONNECT & TECH
  

• Internal transformation : LA POSTE

Eloquant, which has been helping the world leader in transport and logistics to improve its customer relations for several years, congratulates GEODIS on its well-deserved CX Award Gold for Customer Relations Made In France 2024, awarded during the evening.

This award recognizes brands or service providers who manage 100% of their customer relations from France. This CX Award testifies to our shared commitment to French know-how.

We’d like to salute the SNCF and MACIF, whom we’re delighted to support in the management of their Customer Relations. Thanks to their excellence and commitment, they have been honored with the prestigious Waouh Experience Gold Award for MACIF , and the Selfcare and Chatbot Gold Award for SNCF.

If you’d like to find out how to take part and the rules, click here!