Eloquant’s standard connectors enable you to exchange data between your information system software and our solutions.
We have dozens of standard connectors, and if required, we can also manufacture custom ones.
We provide you with an API to enable your software to communicate with Eloquant solutions.
At Eloquant, we are convinced that hearing, deaf and hard-of-hearing people must have access to the same level of information and the same quality of customer experience.
To meet this challenge, Eloquant has enhanced its Contact Center solution with the Acceo brick from its partner Delta process.
The [Acceo x Eloquant] partnership means you can make your customer service accessible to deaf and hard-of-hearing people thanks to :
Instant speech transcription (TIP)
Visio-interpretation Langue des Signes Françaises (LSF)
Visio-coding Langue Française Parlée Complétée (LPC)
Automatic transcription
The Acceo brick enables a deaf or hard-of-hearing person to communicate with a customer service department by connecting via the Acceo application. They are put in contact with an Acceo specialist via a videoconference channel.
Once the connection has been established, the Acceo agent and the customer call the contact person at the company’s customer relations center.
During the exchange, the Acceo specialist acts as an intermediary, making the brand’s customer service accessible to everyone.
How do I subscribe? Contact the Eloquant teams: marketing@eloquant.com
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