Team: Customer Service

The missions of your department

By managing all the interactions between your company and your customers throughout the customer journey – before, during and after the purchase of your product or service – your customer service team provides fast, efficient assistance to your customers. As an essential point of contact, it responds to their requests, manages complaints, solves problems, etc.

Your customer service department gathers feedback, contributes to the continuous improvement of products and services and anticipates future needs by listening carefully and proactively.

Your customer service is your brand’s shop window and plays a central role in your loyalty strategy, delivering a positive, consistent experience with every interaction.

It is therefore a major lever for the sustainability and growth of your business.

The benefits of the Eloquant solution

Eloquant’s Customer Experience Cloud solution dramatically improves the performance of your customer service, through :

Centralised and unified communications management to guarantee a consistent and seamless omnichannel customer experience.
Innovative channels linked to AI, selfcare and video to automate at the right moments in the customer journey and improve productivity.

Cloud hosting to manage campaigns and calls via a simple Internet connection.
Easy interfacing with other business tools: CRM, ERP ….
Recording and transcription of calls for continuous improvement of the quality of service delivered
Post-interaction customer satisfaction measurement and the option for customers to leave a comment for the advisor
Exhaustive use of customer feedback, providing valuable insights into expectations and pain points.
Real-time management of activity and performance, via KPIs and dashboards ….

Our customers say it best!

Geodis, MAIF, MACIF, Adecco Medical, King Jouet, Lafarge, DB Schenker, BDR Thermea, Groupe France Mutuelle, GIE CCI Paris, SANEF, Ministère des Armées, Solimut Consort NT, SNCF Connect, Valeo, Ivalua, Eau de Paris… Across all sectors, leading companies already trust us to help them improve their customer relations. What about you?