By offering an AI-based Customer Experience Cloud platform, Eloquant plays an active role in the continuous improvement process and in achieving its customers’ quality objectives: increased end-customer satisfaction, contact center productivity, measurement and continuous improvement.
All our employees do their utmost to continually improve our services, guarantee customer satisfaction and maintain a relationship of trust.
Our integrated management system, certified ISO 27001 and ISO 27701, is based on a process-based approach. Its effectiveness is regularly tested through the monitoring of our objectives and commitments to our customers.
The training provided by Eloquant to its customers is subject to Qualiopi certification, a guarantee of the quality of its training management process. This certification also enables our customers to benefit from reimbursement of training costs.
Our commitment to safety is reflected in several key elements. We apply rigorous development methodologies, which guarantee the robustness and security of our systems right from the design stage. In addition, we have put in place robust business continuity and disaster recovery plans to ensure the availability of your services, even in the event of a major incident. We keep a close watch on vulnerabilities and implement the necessary patches to maintain a secure environment. What’s more, the standardization and homogeneity of our processes enable better risk management and increased efficiency. Finally, strict version control of development, acceptance and pre-production environments guarantees the stability and security of our deployments.
Obtaining ISO 27001 and ISO 27701 certification is more than just recognition for us. These certifications provide us with the tools we need to implement a continuous improvement approach, reinforcing the reliability of all our business processes.
They ensure that we never rest on our laurels, but constantly innovate to protect your information in the most effective way possible.
” At Eloquant, the security of your information is our top priority and the subject of our unwavering commitment. Information security is not just about implementing general security measures.
It’s a holistic approach that encompasses system stability, backup adequacy, and internal processes that rigorously adhere to best practices and industry standards.
By choosing Eloquant, you are choosing a partner who puts the security of your data at the heart of its concerns.
We’re committed to offering you not only high-performance solutions, but also the peace of mind that your information is in safe hands.“
Allan Cafournet, Information Systems Security Expert
Providing a SaaS solution in the field of customer relations requires a certain level of expertise in current standards, as well as an understanding of future developments.
In this context, Eloquant is particularly active in its compliance actions, thanks in particular to a structured regulatory watch, the implementation of European data protection and security standards, and the use of a platform dedicated to the obligation of vigilance with regard to its suppliers.
Aware of the value and risks associated with the processing of personal data, Eloquant relies on its experts concerning data protection to advise and support all stakeholders (internal or customers) in their RGPD compliance.
In concrete terms, Eloquant is committed to a process of annual controls, through internal and external audits, enabling it to identify any deviations, carry out the necessary remedial action and initiate continuous improvement actions to guarantee its compliance over the long term.
” Eloquant demonstrates a genuine interest in personal data protection, shared by all the company’s employees. There is a real cross-functional culture of precaution with regard to data processing. Everyone is an essential link in the value chain we are building to ensure end-to-end compliance with current regulations. This approach enables us to offer our customers a genuine guarantee of quality and confidence in the management of their personal data. ”
Sarah Borgna, Legal & DPO Manager
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