Our offers tailored to your needs

Basic

Customer service telephony management solution tailored to your needs.

From €60/month/agent

Omnichannel management of interaction processing: calls, call-backs, automatic outgoing calls, sms
Advanced qualification, routing and distribution
Centralized and optimized processing
Contact form and automatic history
Recording conversations
Manage queues, campaigns, calendars, audio messages, standard responses, classifications, etc.
Ergonomic and intuitive interface
Standard answers
Real-time business management
Customizable dashboards
Statistical reports

Advance

Omnichannel contact center and customer satisfaction survey solution.

Custom-made

All the basic functions +.
Omnichannel management of interaction processing: Digital channels
Email
Livechat
Video
Social networking
Post-interaction survey
Callbot, chatbot
Quality Monitoring
Visual IVR
Bravo module

Basic

Customer service telephony management solution tailored to your needs.

From €55/month/agent

Omnichannel survey management: email distribution
Advanced questionnaire design
Customize emails and questionnaires to your corporate image
External data integration
Anonymization of personal data
Recipient management
Device planning and distribution
Manage over-subscriptions and unsubscriptions
Advanced customer satisfaction analysis
IA Customer Relations
Customize reports and dashboards
Integration API

Advance

Omnichannel contact center and customer satisfaction survey solution.

Custom-made

All the basic functions +.
Omnichannel survey management: web, sms, voice
Adapted AI
Action plan
Customized feedback portal
Dealing with dissatisfaction
Notification management

Detailed features

Basic

Collection and termination

Call administration

Call management: incoming, outgoing, callbacks, sms
IVR and call transfers
Consultation and accompanied transfer to a contact or free number
3-way conference, back and forth
Click-to-call
Centralized and optimized processing
Advanced qualification, routing and distribution
Managing priorities, escalations, mutual aid and outbursts
Automatic logging of interactions
Recording conversations
Partitioning by activity
Service and svi management
Audio message management (greeting, svi, flash, on hold...)
Text-to-speech audio generation
Inbound calls
Outgoing calls (list loading, dialing strategy, call-back strategy, etc.)
Reminders (queued, manual, automatic)
Queued messaging proposal
Sending sms
Queue and campaign management and strategy (priority, post-interaction duration, quota, call strategy, objectives, alert thresholds, waiting strategy, deterrence strategy, classification, scripts, etc.).
Management of opening/closing schedules
Complete user management (rights, teams, campaigns, skills, etc.)
Agent mode and capacity management
Management of standard responses
Classification management
Contact management
Import and export configuration
SSO
Integration API
,,,

Agent

Ergonomic and intuitive agent interface
Theme customization
Configuring processing modes and activities
Real-time status view on each channel
Number of pending interactions indicator
Simultaneous call interception and processing
Real-time view of the call queue with detailed information (queue, vip contact...)
Automatic or manual off-hook
Workstation call notifications
Rights-based registration management
Mute the conversation
Warning and resumption of conversation
Automatic presentation of the contact form
Interaction history
Presentation of internal or external contextual data (contact, pre-qualified data, etc.).
Calling guide/Scripting
Agent status view by team, campaign, skill
Automatic presentation of outgoing calls
Automatic presentation of reminders or access to a list of contacts to be reminded
Assigning reminders to yourself, another agent or a team
Reminder creation with reminder date and time
Single, multiple, mandatory or non-mandatory classification
Comment
History of last calls handled
Standard replies with pre-filled contact data
Real-time activity and productivity indicators
Internal supervisor messages
,,,

Supervision and reporting

Real-time business management
Monitoring real-time indicators
Tracking deferred indicators
Widget library
Indicator library
Customize drag & drop dashboards
Customize the indicators presented
Indicators for monitoring activity, productivity, targets (volumes, durations, rates, etc.)
Customize period and granularity
Presentation in tabular and graphic form
Filters on activities, teams, agents
Threshold alerts
List of all interactions processed with contextual data
Listening to recordings
Raw data
Statistical reports
Wallboard
Contact management
Agent management
Live agent reconfiguration
Discreet listening
Whispering
Conference
Send information messages to a team, an agent or a group of agents
Integrated agent processing interface
,,,

Support

Advance

All Basic features

Collection via mailboxes and contact forms
Acknowledgement of receipt
Advanced qualification and routing
List of emails to be processed
Email selection filters (contact origin, date received, subject)
Search engine
Level of service commitment for each business line
AI analysis of emails (sentiment, risk alert)
Automatic presentation of the contact form
Interaction history
Presentation of internal or external contextual data (contact, pre-qualified data, etc.).
Typical responses associated with business queues
Automatic personalization of contact response (merge fields, contextual data)
Answer preview
Mass email processing: closing, forwarding, replying
Transfer to another queue, agent or external contact
Managing external experts
Drag-and-drop attachments
Classification and comments
Administration and supervision identical to basic offer
,,,

Livechat

Simple integration on public website or customer space
Customize engagement window
Behavioral targeting
Simultaneous management of multiple conversations
Automatic presentation of the contact form
Interaction history
Presentation of internal or external contextual data (contact, pre-qualified data, site pages, etc.).
Typical responses associated with business queues
Automatic personalization of contact response (merge fields, contextual data)
History of conversations associated with contacts
Agent consultation
Transfer the conversation to another agent or to a campaign queue
File exchange
Classification and comments
Copy of the conversation
Indicator that a waiting threshold has been exceeded
Supervision of conversations by the supervisor
Administration and supervision identical to basic offer
Multilingual management
,,,

Video

Social networking

Centralization of conversations on the various social networks
Discussion status
Sending media content (images, videos, urls, etc.)
Multichoice by keyword recognition
Tracking statistics by channel
,,,

Callbot, chatbot

Automatic conversation in natural language
Complete self-care processing of customer requests
Pre-qualification of customer requests
Integration with business applications
Presentation of data collected by the bot to the agent
Dashboards and reporting
,,,

Post-interaction survey

Post-call voice survey
Pop-in survey at the end of a chat
Email or SMS survey
Automatic analysis of results and customer feedback (descriptive AI)
Identifying customer expectations
Identifying irritants
Reminder of dissatisfied customers
Identification of areas for improvement and opportunities for service creation
Identifying best practices
Dashboards and reporting

Quality Monitoring

Construction of rating grids using questionnaires (integrating different criteria: know-how, interpersonal skills, process compliance, etc.).
Follow-up on assessments to be made, in progress and to be carried out
List of conversations to evaluate
Conversation evaluation with direct access to the recording
Global and individual employee evaluations
Listening to recordings
Performance management

Visual IVR

Redirect a phone call to digital self-service (FAQ) or another channel
Send an SMS to the caller containing a url link
Presentation of a digital questionnaire with the most common requests
Redirect to FAQs or company website pages
,,,

Bravo Module

Integration of a complementary proposal to satisfaction surveys
Real-time notification of agent compliments
Bravos piloting
AI analysis of customer feedback
Detailed reporting by team or agent
Challenge
,,,

Basic

Satisfaction survey solutions tailored to your needs.

From €640/month

Omnichannel survey management: email distribution
Advanced questionnaire design
Customize emails and questionnaires to your corporate image
External data integration
Anonymization of personal data
Recipient management
Device planning and distribution
Management of over-subscriptions and unsubscriptions
Advanced customer satisfaction analysis
IA Customer Relations
Customize reports and dashboards
Integration API

Advance

Omnichannel contact center and customer satisfaction survey solution.

Custom-made

All the basic functions +.
Omnichannel survey management: web, sms, voice
Adapted AI
Action plan
Customized feedback portal
Dealing with dissatisfaction
Notification management

Basic

Satisfaction survey solutions tailored to your needs.

From €600/month

Omnichannel survey management: email distribution
Advanced questionnaire design
Customize emails and questionnaires to your corporate image
External data integration
Anonymization of personal data
Recipient management
Device planning and distribution
Manage over-subscriptions and unsubscriptions
Advanced customer satisfaction analysis
IA Customer Relations
Customize reports and dashboards
Integration API

Advance

Omnichannel contact center and customer satisfaction survey solution.

Custom-made

All the basic functions +.
Omnichannel survey management: web, sms, voice
Adapted AI
Action plan
Customized feedback portal
Dealing with dissatisfaction
Notification management

Detailed features

Basic

Administration

Project-based organization
Project administration (creation, deletion, duplication, etc.)
Project import/export
Import/export responses
Broadcast follow-up
Recipient tracking
User administration
User role management
Task scheduling
…

Design

Advanced questionnaire design
Choice of graphic style and display options
Library (styles, css, files, images, expressions...)
Choice of question type (text, numeric, open, closed, attachment...)
Questionnaire structure management (display conditions, page breaks, etc.)
Quizzes
External data integration
Personal data management (immediate or deferred deletion)
Version management
International survey management
,,,

Broadcast

Publications management
Recipient management
Broadcast planning
Periodic broadcasts
Dunning management
Distribution statistics (responses, recipients, etc.)
Mailing list management
Mail creation editor
Personalization
Alert management
,,,

Operating

Restitutions

In-depth analysis of customer satisfaction
Predefined dashboards
Dashboard customization
Real-time results
Picture views
Graphical views (gauge, cumulative bar, histogram, sector, word cloud, stars, time trend, etc.)
Flat results
List of verbatims
Filter management
Global analysis
Comparative analysis
Cross-analysis
Time analysis
Verbatim analysis
Reports
Export analyses and dashboards
,,,

IA Customer Relations

Automatic categorization of verbatim (contact, offer, brand relationship, support)
Detailed, polarized categorization (e.g. positive reception, negative follow-up, negative competence)
Label feedback (appreciation, buzz, customer effort, termination, legal risk, suggestions, etc.)
Anonymization of verbatim records
Real-time analysis
Dashboards
Reporting
,,,

Solicitations

Support

Advance

All Basic features

Web

Choice of invitation (pop-in, banner, sticker, drawer, link...)
Definition of trigger rules on site pages (web path, transactional event, site exit...)
Simple tag-based integration
Tag management and analytics compatible
RGAA-compliant
,,,

Sms

Vocale

Customized portal

Specific AI analysis

Notice management :

Are you intrigued? Need to know more before taking the plunge?

Our offers tailored to your needs

Detailed features

Basic

Advance

Detailed features

Basic

Advance

Eloquant

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