In a sector that has become more competitive in recent decades with the emergence of new players, the development of group purchasing, environmental awareness and regulatory constraints, the energy sector has already had to contend with customers, both BtoC and BtoB, who are much more inclined to change suppliers. Ces derniers mois, les marchés connaissent en plus une inhabituelle volatilité, avec de fortes hausses de tarifs répercutées sur les consommateurs. In addition to these pricing issues, if they are to build customer loyalty, players in the sector need to adapt to the new digital practices of subscribers, whether individuals or businesses, and to their growing awareness of the ecological transition and green initiatives.
You want to improve the management of your interactions and call peaks, relieve your advisers by automating the processing of low value-added requests and enabling 24/7 accessible information, optimise your customer knowledge and measure their satisfaction… Discover the Eloquant Customer Experience Cloud Platform, an extended Contact Centre and Voice of the Customer solution based on AI.
EDF, TOTAL, Veolia Eau, Enedis, Primagaz, Gaz Service, SRD Energies, Tenerrdis, Eau de Paris, Eaux de Marseille, SFEN, Société du Canal de Provence … have already put their trust in us to help them improve their customer relations, what about you?
Are you intrigued? Need to know more before taking the plunge?
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