In a health and personal care sector under severe pressure (medical deserts, shortages of carers and beds), managing patient journeys as well as possible and providing assistance to patients, supplying equipment and treatments on time and in sufficient quantity has become a daily challenge for health establishments, care services or laboratories. The issues dealt with by customer services can therefore be a source of stress. Patients or healthcare professionals need human interaction and empathy from advisers: making appointments, managing prescriptions, compiling applications for assistance, urgent supplies of equipment or medicines, following up specific requests, etc. These are all concerns to which advisers need to respond effectively while maintaining the quality of the customer experience. Translated with DeepL.com (free version)
You want to manage all your interactions on a single omnichannel platform, optimise your customer knowledge via contact centre-CRM integration, offer a patient pathway of optimum quality, integrate selfcare and AI at the right moment in the pathway, improve your customers‘ or patients’ satisfaction by exploiting their feeback, have secure access to data to exploit or provide key information… Discover the Eloquant Customer Experience Cloud Platform, an extended Contact Centre and Voice of the Customer solution based on AI
Astrazeneka, Clariane France, Novo Nordisk, Korian France Santé, Adecco Medical, PMS Medicalisation, Domplus, Arche MC2, Pileje… already rely on us to help them improve their customer relations, what about you?
Are you intrigued? Need to know more before taking the plunge?
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