Sector: Insurance and mutuals

The challenges facing your sector

Changes to the regulatory framework – 3-click cancellation from 1 June 2023, reform of supplementary social protection for the public sector and new regulations… -, increased complexity of contracts, the phenomenon of concentration… The Mutuals and Insurance sector is experiencing profound upheaval and increased competition. It’s all about building loyalty, standing out from the crowd and attracting new customers… The quality of customer relations, against a backdrop of increasing contact points, is more than ever THE lever that must not be neglected in order to consolidate the link with members/policyholders.To meet this challenge, your customer service teams are in the front line to make the difference!

Your issues

You want to better manage your customer service, improve the efficiency of your advisors and the quality of service perceived by your members during each interaction, make certain basic information available to them 24/7, measure their level of satisfaction at each moment of truth, exploit their feedback, value their opinions… Discover the Eloquant Customer Experience Cloud Platform, an extended Contact Centre and Voice of the Customer solution based on AI.

Our customers say it best!

AG2R LA MONDIALE, Groupe France Mutuelle, La Mutuelle Générale, la MAE, MAIF, MACIF, MNT, SOLIMUT, groupe VYV, CIPAV, GFA Caraïbes, Groupama, la Mutuelle des Architectes Français, REPAM, RMA, Solly Azar, Mutami, Stelliant … already trust us to help them improve their customer relations, what about you?