Against an inflationary backdrop of persistently high interest rates and new regulations on environmental protection, the private property market is tending to grind to a halt, while the lists for social housing are getting longer. Social landlords, service residences, estate agencies and property managers have to respond quickly and effectively to the many requests from tenants, vendors and property buyers. Complaints about technical problems with the stock, management of rising rent arrears for some; multiple requests, call-backs, video visits for others… The interactions are many and varied.
You want to manage these interactions more fluidly, better qualify your incoming calls, automate via selfcare to relieve your advisors, integrate video, measure your customers‘ satisfaction, detect the snags in their journey…. Discover the Eloquant Customer Experience Cloud Platform, an extended Contact Centre and Voice of the Customer solution based on AI
Groupe 3F, Habitation Familiale, SDH, Logic Immo, Patrimoine SA … already rely on us to help them improve their customer relations, what about you?
Are you intrigued? Need to know more before taking the plunge?
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