Sector: Business Services

The challenges facing your sector

Players in the business services sector are having to adapt to the new demands of BtoB, often influenced by BtoC customer experiences. Digitalisation has revolutionised purchasing processes, content marketing has become a mainstay in terms of demonstrating expertise and added value, and AI a major lever for improving efficiency and productivity. At the same time, there are growing expectations in terms of a more personalised relationship and a more coherent, fluid omnichannel experience.

Your issues

You want to streamline your interactions and improve your quality of service via an omnichannel orchestrator, integrate AI at the right moment in the journey to optimise the productivity and availability of your customer service, collect and exploit feedback from your corporate customers to identify friction points, guarantee them the security and confidentiality of their data… Discover the Eloquant Customer Experience Cloud Platform, an extended Contact Centre and Voice of the Customer solution based on AI

Our customers say it best!

Adecco Groupe, CCI Paris IDF, SVP groupe, Alixia, Ivalua, PMS Medicalisation … already rely on us to help them improve their customer relations, what about you?