At Eloquant, we know that your customer relations are essential to your success. That’s why our project and support teams offer you personalized, custom-made support, every step of the way. Together, we make the success of your project a priority.
At Eloquant, we know that your customer relations are essential to your success. That’s why our project and support teams offer you personalized, custom-made support, every step of the way. Together, we make the success of your project a priority.
It is through their interactions with your customer service department, on all the channels available to them, that your customers will evaluate the quality of their experience and… judge your company!
Our consultants are at your side throughout all phases of implementation of the Eloquant multi-channel contact center solution: scoping, functional and technical specifications, development and project monitoring, agile team management, integration, performance monitoring ….. For premium service, our team guarantees dedicated, proactive support, anticipating your needs and ensuring smooth management of your operations.
Our customized training courses are designed to meet the specific needs of each user, whether an administrator, supervisor, call center agent or satisfaction manager within your company. On-site or remotely, we help you master our solutions for total autonomy.
Our trainers, who are also experts in field data collection, combine teaching skills with research expertise to offer you a comprehensive training program. Qualiopi-certified, we guarantee the quality of our services with a comprehensive catalog, a dedicated team, and regular surveys to constantly improve our processes.
Our technical support team is made up of systems and network engineers, specialized in the customer context, working in close collaboration with CX project teams to keep your operations in optimum condition.
Eloquant’s in-house teams maintain the device in operational condition on a daily basis, while our Customer Service portal enables online reporting of incidents. Support manages all levels of escalation for fast, proactive resolution, with information messages to guarantee continuous information.
Eloquant’s infrastructure is highly redundant, secure and hosted in datacenters located in France. All our equipment is managed and supervised 24/7 by our technical teams.
“Une bonne relation client consiste à faciliter les démarches du client afin de les rendre les plus simples et fluides possibles. Nous avons choisi de faire confiance à Eloquant, un des acteurs majeurs de ce marché, et à son offre de Voix du Client pour offrir une qualité de services optimale à nos clients.”
Are you intrigued? Need to know more before taking the plunge?
A unified, centralized platform to manage, orchestrate, measure and analyze conversations with your customers. Listen to the voice of your customers and act in real time on the drivers of satisfaction or dissatisfaction to improve the Customer Experience.
Call center software, also known as contact center software, is used to manage inbound and outbound customer service calls. It includes a range of tools and functionalities designed to optimize the orchestration and management of call campaigns and call flows in real time.
Choosing cloud-based software enables companies to manage their contact center without resorting to lengthy integration projects and physical infrastructure such as local servers. It will also facilitate access for remote agents.
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