Deploying the Eloquant Customer Experience cloud platform means having access to a state-of-the-art product and a partner committed to training your team in customer experience to unlock the full potential of cloud contact center and customer satisfaction measurement solutions. Eloquant is committed to its customers and to contributing to their success.
Our trainers provide customized training, adapted to the specific needs of the various users (administrators, supervisors, call center agents) during on-site or remote training sessions.
Each user thus easily appropriates the solution and develops complete autonomy in carrying out his or her mission…
Eloquant has obtained Qualiopi certification for all its training activities, guaranteeing in particular :
Eloquant’s experts are there to support and encourage your users as they learn to use the solution to the full. Training is provided to master not only the tools, but also the most common tasks. They will work on high value-added use cases for contact centers.
Our aim is to help our customers acquire sustainable skills for long-term success. Our trainers all have the dual skills of trainer and research consultant. Throughout the year, they carry out a wide range of studies on behalf of our customers.
“La solution Centre de contacts a permis, dans une optique d’amélioration de l’expérience client, d’organiser une distribution intelligente des appels par expertise et par disponibilité, de suivre les performances et mesurer la satisfaction client et enfin d’offrir de nouveaux services à nos clients, tout en aidant nos collaborateurs au quotidien.”
“Eloquant est un accompagnateur, il y a une vraie notion d’échanges. Quant à l’outil, il nous permet d’exploiter efficacement les verbatims récoltés, et nous a également motivé à opérer une transformation en interne. Nous avons remis en perspective nos propres process pour faire évoluer l’entreprise.”
Are you intrigued? Need to know more before taking the plunge?
A unified, centralized platform to manage, orchestrate, measure and analyze conversations with your customers. Listen to the voice of your customers and act in real time on the drivers of satisfaction or dissatisfaction to improve the Customer Experience.
Call center software, also known as contact center software, enables you to manage inbound and outbound customer service calls. It includes a range of tools and functionalities designed to optimize the orchestration and management of call campaigns and call flows in real time.
Choosing cloud-based software enables companies to manage their contact center without resorting to lengthy integration projects and physical infrastructure such as local servers. It will also facilitate access for remote agents.
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