Optimize your e-reputation and manage customer reviews directly to provide them with a memorable experience.
Optimize your customers’ experience by responding to customer reviews.
Promote positive comments on customer review sites.
Analyze verbatims in real time using AI.
Offer the right tools to deal with dissatisfied customers without delay.
Manage your customer reviews in real time, centrally and efficiently, thanks to a dedicated interface where you can not only track positive reviews, but also react to any customer dissatisfaction with alerts or notifications, and support reminder campaigns.
Be alerted to dissatisfied customers and organize your reminder or written response campaigns to quickly turn a potential detractor into a promoter.
Thanks to AI, you’ll have a real-time view of customer comments, so you can understand the reasons for delight and irritation, and make an in-depth analysis of how to improve the customer experience.
Managing your reviews quickly leads to increased sales and reduced marketing costs. Your customers become brand advocates and recommend you.
Categorize via AI and understand customer feedback.
Organize your call-back campaigns for unsatisfied customers.
Predefined answers with contextual data or free field.
Alert you in real time to any rating, category, positive or negative opinion.
Create follow-up tickets within your tools via API.
Publish your customers’ reviews on our partner sites.
Collect with an RGPD publication Opt-in.
Display the average number of reviews on your site.
Moderate customer reviews according to different criteria.
A unified, centralized platform to manage, orchestrate, measure and analyze conversations with your customers. Listen to the voice of your customers and act in real time on the drivers of satisfaction or dissatisfaction to improve the Customer Experience.
Are you intrigued? Need to know more before taking the plunge?
Yes, Eloquant lets you centralize customer reviews collected from multiple channels, such as social networks, websites and surveys, for simplified management and a complete overview.
Absolutely, the Eloquant platform offers moderation tools that allow you to filter, approve or reject reviews before they are published, according to criteria you define.
Eloquant offers semantic analysis features that help you identify sentiments, trends and recurring themes in customer reviews, enabling you to better understand your customers’ expectations and concerns.
Yes, Eloquant allows you to respond directly to customer reviews from the platform, whether to thank a satisfied customer or deal with a dissatisfied situation, while keeping a record of all interactions.
Subscribe to our newsletter to keep up to date with our latest news!
Copyright 2024 | Eloquant | Realized by La Quincaillerie
