Present customer compliments to your agents and staff in real time, thanks to the Bravo module, and send personalized, motivating and rewarding feedback to your agents to maximize their commitment and give greater meaning to their mission.
Communicate the voice of your customers internally to your teams (advisors, agents).
Add value to your staff’s work with real-time feedback.
Get your operational teams on board with measurement.
Increase employee commitment and motivation.
Customer satisfaction is not always valued as highly as dissatisfaction: we see “what’s wrong” rather than “what’s right”. Contact center agents don’t get direct feedback from customers on the quality of their work. With the Bravo Eloquant module, you can give personalized, motivating feedback to each of your agents.
Let your customers send compliments to the agent they’ve been connected with! Your agents receive them in real time. This positive feedback gives even more meaning to their mission. The satisfaction and commitment of your staff is increased.
Track compliments and broadcast them to your agents’ console or wallboard. Results can be broken down by team or by advisor, so they can be highlighted and honored. Access all verbatims to identify the best practices to disseminate.
Motivate your agents by transmitting personal compliments from customers in real time. Positive customer feedback significantly increases the commitment of your contact center agents and staff.
Set up your own online or telephone questionnaires.
Send the compliments received to the advisors on his console.
Track compliments by team from supervision.
Organize challenges and display results on wallboards.
Broadcast bravos received by agents in real time.
Identify best practices through detailed analysis of compliments.
A unified, centralized platform to manage, orchestrate, measure and analyze conversations with your customers. Listen to the voice of your customers and act in real time on the drivers of satisfaction or dissatisfaction to improve the Customer Experience.
Are you intrigued? Need to know more before taking the plunge?
The Bravo module lets you congratulate your agents in real time. Customers can compliment the agent who handled their request, by sending them a personalized message.
You have a visualization tool to monitor, manage and federate your teams. Track the various compliments paid to your agents in real time. You’ll also be able to view details by team and by advisor, so you can give them the recognition they deserve. Finally, you can view the different verbatims left in the compliments to identify best practices!
Yes, Eloquant’s Bravo module is fully customizable. It adapts to the specific needs of each company, allowing for customized configuration.
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