White papers

White papers, studies and ebooks: Eloquant resources to improve your customer relations

Eloquant AI helps you better understand your customers

[Dossier Thématique N°7] Visio-assistance, the Wow channel in Customer Experience

Assurances & Mutuelles, Focus on loyalty!

[Dossier Thématique N°6] Setting up an IVR: guidelines and best practices

[Dossier Thématique N°5] Publishing notices, building trust

[Dossier Thématique N°4] NPS, a key satisfaction indicator

[Dossier Thématique N°3] Why integrate a callbot into your customer service?

[Dossier Thématique N°2] CRM and contact center integration: what are the benefits?

[Dossier Thématique N°1] Contact Center call recording

Customer Experience Pro Guide

Eloquant, your Customer Experience cloud platform

A unified, centralized platform to manage, orchestrate, measure and analyze conversations with your customers. Listen to the voice of your customers and act in real time on the drivers of satisfaction or dissatisfaction to improve the Customer Experience.

Omnichannel Contact Center

Voice of the Customer / Satisfaction surveys

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