Increase team productivity

Increase team productivity is a major lever for any company wishing to control costs and optimize overall performance. When it comes to customer service, improving productivity must not be at the expense of service quality and customer care, or result in greater pressure on advisors, with the risk of customer mistreatment and higher staff turnover.

Technological tools, productivity factors, can make all the difference!

With the Eloquant Customer Experience Cloud Platform, you can unify the management of your omnichannel interactions, qualify and distribute calls, automate low value-added interactions, integrate contact center and CRM, manage activity and service quality, motivate and engage your advisors… Or how to increase your staff’s productivity without compromising quality!

Issues

Orchestrating interactions

Optimizing communication flows between customers and advisors, automating repetitive tasks and directing queries to the most qualified agents reduces waiting times, improves first contact resolution and helps to increase team productivity

Cost optimization

Integrating automation and self-care into the process for simple, recurring requests frees up advisors’ time to better manage more complex interactions, and optimizes resources and costs, especially during peak periods.

Activity and resource management

Real-time monitoring means that staff can be aligned with fluctuations in activity, agents can be upskilled and strategies can be adjusted to reduce waiting times and avoid overloads. Teams are more committed and employee productivity increased.

Responsiveness and Innovation

By freeing up advisors’ time, they can be more agile and concentrate on value-added missions: pro-active calls, more efficient claims management, additive sales. These productivity factors increase sales.

Solutions

Omnichannel cloud contact center

IVR

Chatbot/callbot

IA Agent assistance

Quality Monitoring

Bravo Module

They use Eloquant

We support 320 customers and our solutions are deployed in 123 countries. Discover some of our achievements…

Insurance and mutuals

Mutuelle Nationale Territoriale (Groupe VyV)

Telecommunications

Bouygues Telecom Entreprises

ARaymond

When a global industrial company measures... customer AND employee satisfaction

Industry, Construction and Public Works

BDR Thermea

How BDR Thermea optimizes call management for optimum service quality!

Business Services, IT, Software publishing

Ivalua

When a Franco-American unicorn, a leading international Purchasing software publisher... optimizes its technical support management

Energy, Water, Environment, Industry, Construction and Public Works

Primagaz

How Primagaz optimizes call handling and customer service quality

Eloquant, your Customer Experience cloud platform

A unified, centralized platform to manage, orchestrate, measure and analyze conversations with your customers. Listen to the voice of your customers and act in real time on the drivers of satisfaction or dissatisfaction to improve the Customer Experience.

Omnichannel Contact Center

Voice of the Customer / Satisfaction surveys

Case studies

Here are a few case studies!

Blog

Check out the latest Customer Relations news!

White papers

Download studies and analyses of the market and our solutions!

Are you intrigued? Need to know more before taking the plunge?