Encouraging employee commitment

Employee commitment, the basis of a quality customer experience! Valued advisors, embraced by the company’s customer culture, are generally more productive and less likely to quit. Better still, they are committed to their missions, and treat customers better: happy employees make for happy customers!
Every company must therefore set up this virtuous circle and develop employee commitment by motivating and rewarding its customer service advisors. With Eloquant’s Customer Experience Cloud platform, you can listen to your advisors and use their feedback, help them to improve their skills by identifying areas for improvement through the recording of interactions, measure internal internal satisfactionyou relieve them of the management of repetitive requests, you share customer compliments with them, and you make them feel valued.

Issues

Listening to employees

Listening to customers isn’t enough. Listening to employees by measuring their internal satisfactionis just as important for improving service quality, sharing best practices, remedying weak signals and reasons for dissatisfaction, and enhancing the value of our advisors, the brand’s showcase.

Productivity and Performance

Your employees’ productivity and quality of service are linked to their level of commitment. Motivated employees take the initiative, exceed customer expectations and have a positive impact on customer satisfaction.

Turnover reduction

Turnover is a major concern for customer service. Improving employee commitment by promoting it, helps build loyalty. And building loyalty saves on recruitment and training costs, and optimizes productivity.

Skills enhancement

By analyzing your advisors’ interactions, we can identify their strengths and areas for improvement, and then train them to enhance their skills and improve the level of service they deliver.

Customer-centric corporate culture

Employee commitment contributes to a positive corporate culture and a good working climate. Valuing them through customer feedback and the improvement actions implemented by the company spreads a customer culture and improves the customer experience.

Solutions

Survey of customer and employee sat

Semantic AI

Supervision and Reporting

Quality monitoring

Bravo Module

Publication of notices

They use Eloquant

We support 320 customers and our solutions are deployed in 123 countries. Discover some of our achievements…

Insurance and mutuals

Mutuelle Nationale Territoriale (Groupe VyV)

Telecommunications

Bouygues Telecom Entreprises

ARaymond

When a global industrial company measures... customer AND employee satisfaction

Industry, Construction and Public Works

BDR Thermea

How BDR Thermea optimizes call management for optimum service quality!

Business Services, IT, Software publishing

Ivalua

When a Franco-American unicorn, a leading international Purchasing software publisher... optimizes its technical support management

Energy, Water, Environment, Industry, Construction and Public Works

Primagaz

How Primagaz optimizes call handling and customer service quality

Eloquant, your Customer Experience cloud platform

A unified, centralized platform to manage, orchestrate, measure and analyze conversations with your customers. Listen to the voice of your customers and act in real time on the drivers of satisfaction or dissatisfaction to improve the Customer Experience.

Omnichannel Contact Center

Voice of the Customer / Satisfaction surveys

Case studies

Here are a few case studies!

Blog

Check out the latest Customer Relations news!

White papers

Download studies and analyses of the market and our solutions!

Are you intrigued? Need to know more before taking the plunge?