Reduce customer response times

The call center is the company’s showcase during an interaction. Waiting generates frustration, dissatisfaction, a degraded brand image and, ultimately, a greater risk of switching to the competition.
The use of intelligent queue and overflow management and self-care technologies will reduce customer response time while offering the customer several options for obtaining a rapid response. Via the Eloquant Customer Experience Cloud platform, you can set up intelligent call qualification and routing, manage call peaks via overflow, web call back, empower your customers 24/7 for simple requests by automating via selfcare and AI, improve response rate and service quality.

Issues

Customer satisfaction and loyalty

Waiting time is one of the main pain points complained about by customers looking to get in touch with a brand. Reducing customer response time by facilitating access to customer service will reduce dissatisfaction linked to unreachability and improve the quality of the experience delivered.

Improving service quality

Reduce customer response time is directly linked to the optimal use of resources and the integration of automation technologies to maximize agent productivity and improve service quality and call completion rates.

Brand reputation and competitive advantage

Long waiting times can damage a company’s image. Conversely, fast, efficient customer service enhances a company’s reputation and can be a significant competitive advantage, particularly in sectors where customers place a high value on the quality of after-sales service.

Solutions

Traditional IVR or Visual IVR

Omnichannel contact center

Chatbots and callbots

CRM integration

Online self-service

Quality Monitoring

They use Eloquant

We support 320 customers and our solutions are deployed in 123 countries. Discover some of our achievements…

Insurance and mutuals

Mutuelle Nationale Territoriale (Groupe VyV)

Telecommunications

Bouygues Telecom Entreprises

ARaymond

When a global industrial company measures... customer AND employee satisfaction

Industry, Construction and Public Works

BDR Thermea

How BDR Thermea optimizes call management for optimum service quality!

Business Services, IT, Software publishing

Ivalua

When a Franco-American unicorn, a leading international Purchasing software publisher... optimizes its technical support management

Energy, Water, Environment, Industry, Construction and Public Works

Primagaz

How Primagaz optimizes call handling and customer service quality

Eloquant, your Customer Experience cloud platform

A unified, centralized platform to manage, orchestrate, measure and analyze conversations with your customers. Listen to the voice of your customers and act in real time on the drivers of satisfaction or dissatisfaction to improve the Customer Experience.

Omnichannel Contact Center

Voice of the Customer / Satisfaction surveys

Case studies

Here are a few case studies!

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White papers

Download studies and analyses of the market and our solutions!

Are you intrigued? Need to know more before taking the plunge?