Adding value to customer reviews

The customer reviews have a major impact on purchasing and subscription decisions, and are almost always consulted. Making the most of customer reviews is therefore a priority for any brand wishing to control its image, reinforce brand credibility and trust, and encourage conversion. It also counters any risk of bad buzz resulting from spontaneous, uncontrolled negative comments.

Customers become brand ambassadors

Via Eloquant’s Customer Experience Cloud platform, you can measure measure customer satisfaction platform, you collect feedback from your customers, automatically relay their comments on published review platforms, respond to them and enhance the value of the customer feedbackYou counter negative comments, track down dissatisfaction and show your target audience that you’re listening to your customers.

Issues

Improving supply and innovation

In-house customer reviews provide invaluable information on what’s going down well, and what snags, gaps and opportunities for innovation need to be addressed. Visit customer feedback are therefore very useful for better understanding customer expectations and enhancing the attractiveness of offers.

Reputation and consumer confidence

Through their reviews, customers play a key role in building a brand’s reputation. Positive opinions reinforce trust, while negative opinions, if properly moderated, reflect the brand’s consideration and proactivity. Transparency is reassuring.

Enhancing customer value and loyalty

Giving visibility through good management of customer reviews is to let them know they’re important. By taking their opinions into account, the brand can improve its offering, respond better to their expectations to satisfy them and build loyalty.

Competitive advantage

A large number of well-reasoned and moderated reviews of the brand or its offer, even if some are negative, but with appropriate and reassuring responses, will be considered as trusted opinions by the prospect, and may help him/her decide against a competing offer.

Solutions

Sat surveys

Semantic AI

Publication of notices

Bravo Module

They use Eloquant

We support 320 customers and our solutions are deployed in 123 countries. Discover some of our achievements…

Insurance and mutuals

Mutuelle Nationale Territoriale (Groupe VyV)

Telecommunications

Bouygues Telecom Entreprises

ARaymond

When a global industrial company measures... customer AND employee satisfaction

Industry, Construction and Public Works

BDR Thermea

How BDR Thermea optimizes call management for optimum service quality!

Business Services, IT, Software publishing

Ivalua

When a Franco-American unicorn, a leading international Purchasing software publisher... optimizes its technical support management

Energy, Water, Environment, Industry, Construction and Public Works

Primagaz

How Primagaz optimizes call handling and customer service quality

Eloquant, your Customer Experience cloud platform

A unified, centralized platform to manage, orchestrate, measure and analyze conversations with your customers. Listen to the voice of your customers and act in real time on the drivers of satisfaction or dissatisfaction to improve the Customer Experience.

Omnichannel Contact Center

Voice of the Customer / Satisfaction surveys

Case studies

Here are a few case studies!

Blog

Check out the latest Customer Relations news!

White papers

Download studies and analyses of the market and our solutions!

Are you intrigued? Need to know more before taking the plunge?